White SweepCasinos logo on a transparent background

File a Complaint Against a Sweepstakes Casino

If you’ve had a bad experience with a sweepstakes casino – whether we’ve reviewed the site or not – you can report the issue here.

SweepCasinos exists to help players make smart choices and avoid dishonest platforms. If a sweeps casino’s doing something wrong, we want to know about it – and we’ll act on it when we can.

📧 Contact: [email protected]

When to contact us

You can file a complaint if:

  • A sweepstakes casino withheld winnings without reason

  • Bonuses were promoted but not delivered

  • Games performed differently than advertised

  • Support stopped responding or gave evasive answers

  • You’ve followed the casino’s process and still got nowhere

You don’t need to be a registered user of our site. If something’s off, tell us.

What we need from you

To help us investigate, please send the following:

  • Your username on the opreator

  • The email you used to register

  • A clear description of the issue

  • Any screenshots that show the problem

  • Proof that you contacted the casino first and got no resolution

We’ll keep this information private. It helps us verify your case and speak directly to the platform involved.

What happens after you submit

Here’s how we handle every complaint:

  1. We review your report manually – no auto-responses or bots.

  2. We contact the operator – if we have a direct line, we escalate quickly.

  3. We update you – we let you know what’s happening, and when.

  4. We take action – if a pattern of misconduct emerges, we may add the platform to our blacklist.

We don’t promise we can fix every issue. But we will make sure your voice is hear, and we’ll always publish the truth.

Common issues we see

Most complaints fall into one of three categories:

  • Unavailable or dishonest support

  • Bonus terms not honored or hidden conditions

  • Games that don’t match what’s advertised (e.g. lower RTP, missing titles)

In many cases, the site could have prevented the issue with clearer terms and better communication. We hold them accountable when they don’t.

What happens next

Once you’ve submitted everything we need, we’ll begin reviewing your complaint. If the casino is cooperative, we may be able to help resolve the issue quickly.

If we can’t resolve it, and we believe the platform is acting in bad faith, we’ll warn others – and list the casino publicly if needed.

Final note

Sweepstakes casinos should be clear, fair, and upfront. If one isn’t, we want to know. That’s how we protect players and keep the pressure on bad actors.

To file your complaint, email [email protected] or use our contact form.