SweepCasinos complaints: File online casino complaints easily

SweepCasinos is a trusted source of information that cares about your casino experience and entire gaming journey. We’ve earned trust thanks to the expert reviews and support provided to thousands of casino fans around the globe. We believe every player has the right to a fair gaming experience free of manipulation and abuse.

If you’ve faced an issue while playing at one of the platforms reviewed by SweepCasinos.com, you can fill in our contact form and submit the online casino complaint.

Alternatively, you can reach out to our team via email address: [email protected]

Apart from online casino complaints against reviewed brands at SweepCasinos, you can ask for assistance in case of any sweepstakes platform you’re playing with. We’re here 24/7 and ready to give you a hand when needed. As a reliable and experienced group of gambling enthusiasts, our team knows how important it is to have a smooth and enjoyable experience, and we’re all about it.

How to file a complaint against a casino

To facilitate the submission process, we’ve provided a list of steps so you can finish the process quickly. Here is what you need to have before contacting our team:

• Username on the sweepstakes casino platform
• Email used for registration on sweepstakes casino
• A detailed description of an issue you had
• Screenshots as evidence of the experienced problem
• Proof that you tried to fix the issue by contacting casino support

Rest assured that all this information will be treated with utmost privacy. We respect each player’s privacy and ask for all details to get the hang of the case and provide better assistance.

How SweepCasinos complaints work

Our complaints process is fully transparent, and we take different steps to ensure prompt solutions to every problem you’ve experienced. We contact the sweepstakes casino where that problem arose, work with their customer support team to find the best interest for both parties, put the casino in question on our blacklist, and keep in touch with players for all the steps taken. Below, you can see how we address complaints in more detail:

• We contact the sweepstakes casino team where you experienced the issue. We have direct contact with many prominent platforms, and can reach the right teams more quickly.
• We put the platform on the list of Blacklisted casinos suggesting our customers stay away from registering and spending their funds with that brand.
• We offer support to every player with every step and keep you fully informed.

What are most common complaints we receive

Players usually make huge mistakes while spending their funds and wagering on sweepstakes platforms. They often misinterpret terms and conditions or don’t read them, leading to confusion and potential problems.  Below, you can see the most common online casino complaints we receive:

• Unhelpful or unavailable customer support
• Promoted bonuses are not available or never awarded to players
• Displayed sweepstakes casino games are not available, or they offer lower rates than promised

Next steps

As soon as you submit the requested files, we take all necessary steps to process your online casino complaint. However, we can only process your request if you have submitted all the requested information.

Once we’ve solved your issue, we’ll contact you with feedback. Feel free to reach out to our team for updates.