File a Complaint Against a Sweepstakes Casino

Examples of when you should contact us

We recommend that you file a complaint with us if:

• A sweepstakes casino withheld winnings without reason
• Bonuses were promoted, but not delivered
• Games performed differently than advertised
• Support stopped responding, or gave evasive answers
• You’ve followed the casino’s process, and still aren’t satisfied
• You don’t need to be a registered user of our site. If something’s off, tell us.

Notes: Note: You don’t need to be a registered user of our site. If something’s wonky, we want to know.

This is what we need from you

In order for us to investigate, please send us the following:

• Your username on the operator’s site.
• The email address you used to sign up.
• A clear description of the issue.
• Any screenshots showing the problem.
• Proof that you reached out to the casino first and that they could not help

Notes: We will keep this information confidential. This information helps us verify what’s happening and get in touch with the platform directly.

What happens after you submit a complaint?

Here’s how we deal with every complaint:

1. We take a close look at your report — no automated responses or robots here.
2. We get in touch with the operator — if we have their direct line, we escalate the issue quickly.
3. We keep you posted — letting you know what’s going on and when.
4. We take action — if we spot a pattern of bad behavior, we might add the platform to our blacklist

Notes: We can’t guarantee we can resolve every issue, but we’ll make sure your voice is heard, and we’ll always tell it like it is.

Here are the 5 complaints we see the most

Most of the complaints about sweepstakes casinos can be broken down into four main categories:

1. Support that is either unavailable, slow, or dishonest.
2. Bonus terms that aren’t honored or crucial conditions that are hidden.
3. Games that don’t match what’s advertised (e.g., lower RTP, missing titles).
4. Verification problems.
5. Slow or failed prize redemptions.

Notes: In many cases, the site could have prevented these issues with clearer terms and better communication. We make sure they’re held responsible when they don’t meet our standards.