Terms of Use Update (Version 16.0)

📌 What Changed in Chumba v16.0

Chumba just gave its Terms of Use a full-body rewrite. And a few of the changes? You’ll want to know about before your next prize claim or login.

Disputes? There’s One Way Forward

• If something goes wrong, you’re now routed straight to individual arbitration through JAMS.
• No class actions. No grouped cases. Just you and the platform.
• You can opt out — but only if you email [email protected] within 30 days of agreeing.

Malta Takes Legal Control

• Unless the arbitration clause kicks in, Maltese law is now the rulebook.
• That means any future claim is handled under Maltese jurisdiction.

Prize Redemptions Tighten Up

• Cash or gift card redemptions need to match your verified account details exactly.
• If you haven’t verified your info within 60 days, your prize might not land.
• Wins over $10,000? Expect to get them in parts.

You’ve Got 60 Days Before Coins Expire

• Sweeps Coins now expire after two months of inactivity. No login? No coins.

Arizona: Fully Locked Out

• Arizona has now joined the list of blocked states.
• Promotional Play is also restricted in Idaho, Louisiana, and New York.
• Standard Play remains off-limits in WA, MI, MT, CT, NV, and DE.

Joint Account Redemptions Come with Strings

• You can use a joint account for redemptions, but only if one of the names matches your verified identity — and both people pass the ID check.

Bought Gold Coins in a Blocked State?

• You’ll still get a refund — but it now comes with a 10% admin fee, plus any applicable bank charges.

Live Chat Is Now Actively Moderated

• If your messages cross the line — threats, spam, harassment — your account could be banned.
• In more serious cases, Chumba reserves the right to report you to the MGA.

Terms Are Now Fully Layered

• This new version runs deep: over 25 clauses, more structure, clearer definitions.
• Privacy rules, identity checks, and responsible gameplay policies are now part of the main contract.
• If Chumba gets sold? Your data and account may transfer to the new owner.